St James’ Walk is a large apartment block in Cheltenham consisting of 146 units. The residents are a mix of social housing and owner occupiers.

The Challenge

One of the main challenges for the management company was that the site was located approximately an hour away from their office. This made it both time consuming and costly to carry out weekly meter readings, site inspections or to react to any issues raised.

The incumbent cleaning company were visiting the site on two days a week and delivering unsatisfactory standards of work which was causing the management company issues. They also had to shop around to find all additional services required to maintain the site.

The Hub solution

When we were asked to tender for the St James’ Walk we completely changed the way the work was scheduled. Realising that the most important thing for the management company was to have a presence on site we opted to spread the cleaning over a 5 day period and allocated a dedicated staff member to oversee the work.

By increasing the frequency of visits to daily we were able to add value by offering a range of additional useful services including; key holding, weekly meter readings and reporting on damage & issues on site as and when they arose, as well as being available as a point of contact for tradesmen during our working hours.

We provided a bundled price for all of these services including; window cleaning, jet washing, bin steam cleaning, carpet cleaning, pest control and lamp changing. Not only was our offering much more comprehensive than any other company but we were also able to provide an overall saving of 10%.

The Metropolitan is a modern apartment block based in Bristol city centre (BS1). The site is well maintained with the owners and tenants taking pride in the appearance and upkeep of the building.

The Challenge

The incumbent cleaning company were providing a very basic standard of cleaning and were charging over the odds for the level of service they were delivering.

The management company, on behalf of the directors, wanted to increase the standard of cleaning whilst at the same time looking to lower their monthly cleaning costs and the incumbent cleaning company was unable to oblige.

The Hub Solution

When we were asked to tender for The Metropolitan we knew exactly what the Directors wanted to achieve. Hub specialises in the cleaning and maintenance of communal ares of residential blocks and as such we have extremely efficient processes in place to help us to manage time schedules and monitor the work that we do. We found it easy to offer a higher standard of cleaning while still driving down costs.

As with all of the residential properties that we work on, we scheduled our cleaning dates months in advance so that the residents would know exactly when the building would be cleaned helping to set up and manage expectations. Our  ‘Hub Check’ service also made it very easy to improve and maintain the standard of cleaning exactly as we had promised. 

Testimonial - Boyd Holborn - Director

"When Hub were appointed to take over the cleaning services at The Metropolitan there was a noticeable improvement in the level of cleaning and a significant increase in the attention to detail paid by their cleaning staff.  I am delighted with the level of service they provide."